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Salary: CAD 80,000 - 85,000 / annual
Riverside Natural Foods Ltd., a Canadian family-owned B-Corp certified company and manufacturer of nutritious snacks (MadeGood, GOOD TO GO), is seeking a Workplace System Administrator to join its IT Infrastructure team. The company is on an ambitious mission to double its business by 2030 and is strategically investing in this role to optimize workplace services through technology adoption and strategic partnerships.
The Workplace System Administrator will lead system administration efforts serving all Riverside users across multiple locations (GTA, Chicago, Europe, and home offices). The role reports to the Information Security Manager and manages relationships with third-party IT service and solution providers.
Key responsibilities include:
- Administer and maintain ManageEngine ServiceDesk backend configuration (requests, incidents, problems, assets, service catalogue, approvals, notifications, SLAs, automation workflows)
- Own backup solutions, monitor backup-job health and capacity, resolve failures, maintain retention policies, and validate recoverability through restore tests
- Plan and execute on-premises file-data migrations to SharePoint Online and AWS, including discovery, permissions mapping, remediation, user communication, validation, and post-migration support
- Manage SharePoint site lifecycle, governance, access, storage, and archival
- Provide server support in partnership with IT teams, including patching, onboarding/offboarding, Remote Desktop Services licensing, security, Active Directory improvements, DNS, file services, and storage
- Administer Microsoft 365, Active Directory, and Microsoft Entra ID services, including user and group management, access controls, MFA, role assignments, Group Policy, and identity lifecycle processes
- Maintain VoIP and Teams Phone systems, including numbers, call queues, auto attendants, devices, licensing, troubleshooting, and vendor coordination
- Own the IT change-management process, including intake, risk/impact assessment, approvals, scheduling, and change calendar maintenance
- Monitor system availability, performance, capacity, and event alerts; serve as escalation point for complex incidents
- Lead incident and problem-management activities, including root-cause analysis, corrective actions, trend analysis, and knowledge-base updates
- Maintain technical documentation, system diagrams, standard operating procedures, recovery runbooks, configuration records, inventories, and support articles
- Use scripting and automation to reduce manual work, improve consistency, strengthen controls, and produce operational reporting
- Work primarily on-site with travel within Canada and the US up to four times per year; provide occasional after-hours support for maintenance, projects, and IT emergencies
- Provide advanced support for audio-visual and meeting-room systems across sites, including standards, monitoring, preventive maintenance, documentation, and vendor coordination
- Participate in infrastructure and workplace-technology projects, including requirements, solution evaluation, testing, implementation, handover, lifecycle upgrades, and decommissioning
- Manage operational relationships with service providers and vendors, including escalations, service-level reviews, licenses, warranties, renewals, support cases, and cost-effective asset use
The role emphasizes customer focus, drive for results, collaboration, and continuous improvement. Performance expectations include at least one documented improvement per quarter after the first three months, with measured benefits and time savings.
Qualifications:
- Post-secondary diploma in Information Technology or related field
- Minimum 5 years of IT experience, including 3 years in system administration in a company with 500+ employees
- Experience managing IT projects involving third-party IT service and solution providers
- Hands-on experience with common IT hardware (computers, printers, tablets, etc.)
- Hands-on experience with key Microsoft 365 applications (Outlook, OneDrive, Teams, SharePoint)
- Active Directory and server management experience; Microsoft 365 administration certification preferred
- Experience with common ITSM solutions; ITIL or other ITSM certifications strongly preferred
- CompTIA Network+ or Security+ strongly preferred
- AWS Associate certification is an asset
- Strong problem-solving skills, attention to detail, and accuracy
- Ability to prioritize and multitask multiple projects
- Ability to work autonomously and under pressure in a fast-paced environment
- Excellent interpersonal and collaboration skills with proven ability to handle complex issues in cross-functional teams
- Strong verbal, written, and interpersonal communication skills
- Exceptional time management and organizational skills; self-starter with high initiative and adaptability
- Team player with positive attitude
- Demonstrates humility and respect for company core values
- Passionate about learning and continuous improvement
