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Multiverse is Europe's first EdTech double unicorn, recently valued at $2.1bn following a $70m strategic funding round. The company partners with 1,500+ organizations to deliver upskilling apprenticeships in AI, data, and tech skills, with learners driving $2bn+ ROI for employers.
We seek a proactive, organized Workplace Manager to lead day-to-day operations of our London HQ and shape an exceptional employee experience. This hands-on role combines workplace operations, employee experience, office management, and continuous improvement. You'll work closely with the Workplace Operations Coordinator and cross-functional teams (People, IT, Finance, Executive Assistants) to ensure the office runs smoothly, efficiently, and compliantly.
KEY RESPONSIBILITIES:
Workplace Operations & Office Management:
- Lead day-to-day London office operations, ensuring efficiency, professionalism, and proactive management
- Partner with Workplace Operations Coordinator on front-of-house operations, meeting rooms, catering, hospitality, and office standards
- Manage and resolve operational issues quickly, owning ticketing workflows and contractor responses
- Develop and improve workplace systems, processes, documentation, and operational playbooks
- Manage vendor and contractor relationships, oversee budgets, invoices, and operational spend
- Plan and execute company events (meetings, off-sites, socials, volunteering, cultural programs)
- Provide reception cover during absences as professional first point of contact
- Support office move activities including planning, communications, coordination, design, and execution
- Manage workplace platforms (desk booking, ticketing, access control, learning systems, digital signage)
- Identify efficiency and experience improvements through smarter systems, AI tools, and workflow automation
- Use data, reporting, and employee feedback to drive continuous improvement
Health, Safety & Compliance:
- Own day-to-day workplace health & safety processes and compliance for London office
- Conduct workplace audits, DSE assessments, risk assessments, and maintain compliance documentation
- Coordinate with building management and external providers on health & safety standards
- Act as key contact during incidents, escalations, or operational disruptions
- Serve as Fire Warden and First Aider (training provided if needed)
QUALIFICATIONS:
- Proven experience in workplace management, office operations, hospitality, or facilities coordination in fast-paced environments
- Strong operational and organizational mindset with ability to prioritize, manage multiple workstreams, and deliver consistently
- Confident leading initiatives, managing vendors and workplace services, taking ownership of outcomes
- Excellent communication and stakeholder management skills; proactive, calm, solutions-focused approach
- Ability to operate both strategically and hands-on with strong attention to detail and follow-through
- Passionate about creating welcoming, well-run workplace environments where people feel supported and engaged
- Experience supporting office moves, workplace projects, or scaling office environments is advantageous
- Comfortable with workplace technology, operational systems, and digital tools; curiosity for AI and process automation
- Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus
