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Salary: USD 145,000 - 205,000 / annual
Affirm is seeking an experienced Workplace Manager to lead a distributed Workplace team and oversee day-to-day operations within the Places & Experiences function. Based in San Francisco and reporting to the Senior Manager of Real Estate & Workplace, this role focuses on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment.
Key Responsibilities:
- Own North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working
- Translate company and team needs into workplace plans covering capacity, service levels, and programming across all locations
- Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability
- Establish and track key performance metrics (employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement
- Provide functional leadership across locations, ensuring consistency while adapting to local needs
- Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to office spaces
- Ensure offices foster collaboration, connection, and productivity for a primarily remote workforce
- Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability
- Manage vendor relationships across workplace services (facilities, hospitality, office services), ensuring strong performance and cost efficiency
- Partner cross-functionally with People, IT, and Finance teams to deliver holistic workplace solutions
- Support office activations, events, and programming that strengthen culture and employee engagement
- Take hands-on ownership of operational workstreams such as coordinating vendors and installations, scheduling construction activity, and supporting office refreshes
- Lead, coach, and empower a distributed Workplace team across North America, setting clear priorities and expectations, developing team members, and creating meaningful ownership and accountability
Requirements:
- 6–10 years of experience in workplace, facilities, hospitality, or office operations roles, ideally in a dynamic and hybrid/remote-first environment
- Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills
- Proven track record of empowering team members through clear expectations, coaching, feedback, and delegated ownership
- Experience owning multi-site or regional operations
- Hands-on, team-first approach and willingness to step into adjacent operational needs when necessary, particularly where Workplace and Real Estate intersect
- Strong expertise in workplace operations, employee experience, and service delivery
- Exposure to scaling operations or building programs from scratch
- Excellent operational and organizational skills, with ability to manage multiple priorities and stakeholders
- Experience managing vendors and workplace budgets, with focus on quality and efficiency
- Strong collaboration and communication skills, with ability to influence across functions and levels
- Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment
- Must be based in the Bay Area, willing to commute, or willing to relocate prior to start date. Visa sponsorship is not available.
