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Wolt is seeking an experienced Workplace Manager to lead workplace operations and experience for the Albania office, reporting to the Global Workplace & Facilities Manager. You will be the primary point of contact for landlords, vendors, and local stakeholders, responsible for day-to-day implementation of policies and programs that ensure well-managed, well-maintained offices with a focus on functionality, comfort, safety, sustainability, and efficiency.
Key responsibilities include:
- Serve as the Directly Responsible Individual for all workplace matters within the country
- Lead workplace programs including food & beverages, lockers, mail services, space planning, reception, and workplace technology
- Manage site-specific workplace projects and initiatives, including writing playbooks and operationalizing guidelines
- Streamline office accessibility and services, automating and innovating for self-service where appropriate
- Promote high employee satisfaction by ensuring prompt responses to occupant concerns, environmental health and safety, and quality programs
- Develop and maintain understanding of Wolt's business and key factors influencing service requirements
- Build strong relationships with business leaders and local teams to deliver workplace strategies that support their functions
- Coordinate activities, financials, vendors, and staffing for current and future building needs; own the country facilities operating budget
- Establish, maintain, and manage vendor relationships with clear KPIs and contract management processes
- Provide on-site stakeholder liaison during office planning and construction
- Manage space planning, tracking, move coordination, and new hire accommodations
- Plan, execute, and report on team onsite events and support company-wide event needs
- Collaborate with Global Real Estate, Facilities, IT, Safety, Security, and Sustainability teams to roll out global policies and initiatives
Requirements:
- Multi-year experience in Office, Workplace, or Facilities Management in a global organization within a fast-paced, high-growth environment
- Strong and passionate customer focus
- Proven vendor management experience
- Event management experience (bonus)
- Ability to take ownership and solve problems independently and proactively
- Excellent written and verbal communication skills in English
- Ability to work autonomously in a fast-moving environment with strong relationship building and stakeholder management skills
- Growth mindset to consistently learn and develop skills
- Willingness to participate in First Aider and Fire Warden Training and provide assistance in emergencies
- Comfortable collaborating remotely using digital tools such as GSuite, Slack, and Zoom
