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Formlabs is seeking a Field Service Engineer to serve as the primary technical point of contact for customers across the DACH region (Germany, Austria, Switzerland). This role is based in Munich and involves extensive travel—80% or more of the time—to deliver on-site installation, training, maintenance, and repair services for Formlabs' 3D printing systems.
Key Responsibilities:
Installation & Customer Training: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. Conduct structured on-site training sessions teaching customers how to operate machinery, utilize software, and perform basic maintenance. Perform live product demonstrations to build customer confidence.
Break-Fix & Maintenance: Respond rapidly to customer downtime situations, traveling on short notice to perform urgent repairs. Manage a preventative maintenance schedule, ensuring all warrantied customers receive service within their 90-day target window. Diagnose electromechanical issues and achieve single-visit resolutions to minimize travel and customer downtime.
Logistics & Reporting: Execute a high volume of service visits. Independently manage complex travel logistics (flights, trains, hotels, rental cars) and submit expenses on time. Maintain detailed records of installations, training sessions, and repairs in Salesforce.
About Formlabs: Formlabs builds 3D printing technology that powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. The company is a double unicorn backed by venture capital.
Requirements:
- Based in Munich or within 45 minutes' drive (highly preferred due to hub connectivity)
- Energized by travel and willing to be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware systems
- Fluency in German and English (both C1 level); ability to explain complex technical concepts clearly in both languages
- Valid driver's license required
Bonus Skills:
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
