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Trexo Robotics is a healthtech company building powered wearable robots to enable mobility for children with movement disorders such as Cerebral Palsy. The company's devices are currently used by hundreds of families and leading hospitals across North America.
You will serve as a Customer Success Project Coordinator in a hands-on role at the intersection of Customer Success, Clinical Operations, and Process Improvement. This position coordinates the customer journey after a sale, working closely with families, Clinical Specialists, Customer Success Engineers, and internal teams to ensure smooth transitions from handoff through onboarding and throughout the customer lifecycle.
Key responsibilities include:
**Customer & Clinical Operations**
- Coordinate the post-sale customer journey from sales handoff through onboarding and ongoing lifecycle activities
- Manage clinical onboarding, including scheduling consultations, check-ins, and meetings between families and Clinical Specialists
- Serve as first point of contact for basic customer questions and administrative support, escalating clinical or technical issues appropriately
- Maintain organized and up-to-date customer records, communications, and follow-ups
**Contracts & Customer Lifecycle**
- Prepare, send, track, and maintain customer contracts, renewals, amendments, and related documentation
- Coordinate device size upgrades and renewals, managing the administrative and communication workflow end-to-end
- Coordinate scheduled hardware and software upgrades for devices in the field
- Support the administrative and tracking side of product recalls and safety notices, ensuring proper customer contact and documentation
**Process Improvement & Projects**
- Identify operational bottlenecks and design better ways of working
- Own projects such as reducing clinical visit no-shows, automating the renewal and upgrade pipeline, or improving recall tracking
- Build and maintain systems, workflows, and automations that help Customer Success and Clinical teams operate more efficiently
- Measure whether new processes work and drive adoption across the team
The role is hybrid, requiring 3 days per week in the Mississauga office. Trexo operates with a flat organization structure focused on solving hard problems with talented, low-ego individuals.
**Requirements:**
- Bachelor's degree in Health Sciences, Kinesiology, Healthcare Administration, Business, Engineering, or related field (equivalent experience counts)
- 3+ years of experience in operations, customer success operations, clinical operations, revenue operations, project coordination, or similar role
- Demonstrated experience owning and improving processes, not just following established procedures
- Strong organizational and project management skills with ability to manage multiple priorities, stakeholders, and deadlines
- Experience coordinating projects from problem identification through implementation and adoption
- Strong written and verbal communication skills and genuinely empathetic approach to working with customers and families
- High attention to detail and comfort working with documentation, contracts, schedules, and customer records
- Ability to learn new tools and systems quickly and work comfortably in a fast-moving environment
- Legal right to work in Canada (no visa sponsorship available)
**Nice to Have:**
- Experience in healthcare, medtech, medical devices, rehabilitation, or other regulated environments
- Hands-on skill with no-code and low-code tools such as Airtable, Zapier, Make, or n8n; comfort with formulas, data structures, and basic logic; scripting is a bonus
- Experience with or interest in Airtable, Zapier, PandaDoc, Notion, Stripe/Affirm, or AI assistants like ChatGPT or Claude
