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Thuma is seeking a Director of Home Delivery to own the strategy, performance, and cost of the company's outbound logistics network across Parcel, Freight, and White Glove delivery channels. This is a leadership role managing a high-performing team and overseeing all aspects of the delivery operation.
Key Responsibilities:
- Own strategy, performance, and cost of outbound logistics network across all delivery types
- Manage executive-level relationships with carrier partners and lead Quarterly Business Reviews
- Champion customer delivery experience and set delivery SOPs in partnership with Customer Experience teams
- Lead all carrier negotiations, RFPs, and contract renewals to secure optimal cost, capacity, and quality
- Own outbound cost targets and KPIs including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction
- Design and expand delivery network by evaluating, onboarding, and scaling new carriers and capabilities
- Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix optimization
- Lead transit damage reduction initiatives partnering with Packaging, Product, and carriers
- Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and workflows
- Own outbound quality and spend reporting with executive-ready analysis of trends, risks, and opportunities
- Build, coach, and develop a high-performing outbound logistics team as the company scales
- Foster a culture of ownership, cost discipline, analytical rigor, and continuous improvement
Requirements:
- 10+ years of outbound logistics, transportation, or supply chain experience with significant experience in big-and-bulky home furnishings delivery (required)
- Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers
- 4+ years of people leadership experience, including coaching and developing managers
- Proven negotiator with track record of leading carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service
- Experience owning annual transportation budgets with clear accountability for cost and quality outcomes
- Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management
- Exceptional analytical skills; advanced in Excel and fluent in reporting and BI tools, with ability to build models and translate data into decisions
- Experience with AI and automation tools applied to logistics workflows is a strong plus
- Understanding of great delivery experience in the home and how it builds brand loyalty
- Strong communication and executive presentation skills with experience influencing senior leadership and cross-functional partners
- Direct-to-consumer, premium, or design-led brand experience preferred
- Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed
