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Salary: USD 70,000 - 90,000 / annual
Rho is a modern banking platform for startups and growth-stage companies, offering account opening, card issuance, expense management, bill payment, and financial close capabilities in a single integrated platform.
As Workplace Generalist in New York, you will own the end-to-end workplace experience for Rho's NYC office. This is a hands-on operations role that bridges real estate, facilities, people operations, and workplace culture.
Key responsibilities include:
- Partner with People E&E on space planning, sublease transitions, and new-market buildouts. Localize Rho's workplace standards for NYC and stay aligned with the real estate roadmap.
- Serve as NYC's primary point of contact for all workplace and space matters. Build trust across departments and proactively close gaps before they escalate.
- Share learnings as Rho expands to new cities, ensuring your processes and standards scale.
- Own the full workplace programming calendar—events, activations, and community moments from concept through execution, including logistics and budgeting.
- Monitor office conditions daily: supplies, equipment, cleanliness, and overall environment quality.
- Triage incoming work, protect the team from distractions, and set operational priorities.
- Support People function administrative tasks including mailing, I9 verification, and related work.
- Build systems and documentation (tracking, processes, handoffs) so workplace operations are visible and scalable.
- Manage the vendor roster across cleaning, maintenance, catering, and security. Source, negotiate, and oversee vendor performance.
- Own inventory management and procurement to keep offices fully stocked.
- Manage first-day and last-day experiences in NYC, including access provisioning and offboarding logistics.
- Leverage AI as a force multiplier for writing, research, planning, and operations, freeing time for judgment and taste.
- Track metrics (budget-to-actual, vendor performance, programming quality) and use data to continuously raise standards and improve processes.
Requirements:
- Bachelor's degree or equivalent professional experience.
- 1–3 years of experience in events, hospitality, workplace operations, or related operations roles.
- Sharp aesthetic sense and attention to detail; ability to identify and resolve environmental issues.
- Willingness to perform hands-on work and drive continuous improvement.
- Discretion and professionalism when interacting with visitors, executives, and sensitive matters.
- Strong time management, precision, and proactive communication.
- Proficiency with Jira, Slack, and Notion; quick adoption of new tools.
- Ability to lift and move boxes.
- Demonstrated use of AI tools to increase productivity and efficiency.
- Plus: vendor management, negotiation, or budget oversight experience.
- Plus: conversational Spanish.
