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Fetch is a venture-backed company transforming multifamily living through package delivery, valet trash, grocery services, and storage solutions. As Warehouse Manager, you will lead full package fulfillment operations across 1–3 facilities in your market, managing labor planning, staffing coordination, and service performance with high autonomy.
You will directly manage warehouse supervisors and hourly staff, handling performance management, coaching, and employment decisions in partnership with HR. Key responsibilities include: reviewing and approving timesheets and overtime daily; training and developing drivers, associates, and supervisors; creating and modeling a safety-first culture aligned with OSHA regulations; conducting daily team stand-ups covering stretching, SLA performance, and vehicle inspections; leveraging operational reporting tools to track performance metrics and drive data-informed decisions; coordinating delivery operations including route efficiency and special requests; managing inventory accuracy through the Fetch platform; coordinating relationships with independent contractors; managing access control across multifamily communities; overseeing fleet readiness through inspections and maintenance coordination; conducting monthly ride-along evaluations with delivery staff; supporting other Fetch business lines through labor coordination and operational planning; leading continuous improvement initiatives; and partnering with Customer Experience and Client Success teams to resolve escalated issues and enhance resident experience.
You will operate as a self-sufficient problem solver in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network.
REQUIREMENTS:
- 3+ years of people leadership experience, including coaching, performance management, employee development, and accountability of frontline teams and/or leaders in an operations or warehouse management role, preferably in last-mile delivery, logistics, or a high-growth startup environment
- Bachelor's degree in Business, Logistics, Supply Chain, or related field preferred; equivalent combination of education and experience considered
- Demonstrated ability to lead, develop, and hold accountable teams including supervisors, hourly associates, and independent contractors
- Demonstrated experience managing to operational metrics and using performance data to identify trends, drive accountability, and improve outcomes
- Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands
- Prior experience working with independent contractor or 1099 driver relationships in last-mile, gig, or delivery network environment strongly preferred
- Proven ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in fast-paced, high-pressure environment
- Clear and concise written and verbal communication skills with ability to translate operational challenges into actionable direction
- Comfortable navigating multiple operational platforms including warehouse management, fleet management, HR, and customer service systems; ability to learn and maximize proprietary tools quickly
- Passionate about service excellence and operational rigor with consistent focus on delivering outstanding experience for residents and clients
- Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus
- Must be able to lift 50+ pounds and stand or walk for duration of shift in non-climate-controlled warehouse environment
- Valid driver's license; clean driving record in accordance with company policy
- Typically Monday–Friday schedule; hours and days may shift based on business needs, including occasional evenings, weekends, and peak season
