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Serve Robotics is building autonomous sidewalk delivery robots to reimagine urban logistics. The company operates a fleet across Los Angeles, Miami, Dallas, Atlanta, and Chicago, serving merchants and customers while reducing street congestion.
As VP Product & Design, you will lead a high-performing product and design team responsible for the end-to-end user experience and product strategy of the sidewalk delivery platform. You will report to executive leadership and serve as a key member of the leadership team, contributing to company-wide strategy and execution.
Key Responsibilities:
- Lead and develop a strong product management and design team, fostering a culture of intellectual curiosity, experimentation, and cross-functional collaboration. Set high bars for product and design quality.
- Translate corporate strategy and customer needs into clear product priorities and investment decisions. Develop a strong understanding of customers, users, competitors, and market dynamics.
- Champion data-driven decision-making using quantitative and qualitative insights to prioritize opportunities and guide product strategy.
- Balance near-term customer and operational needs with long-term scalable product capabilities. Ensure product development is grounded in real-world customer needs.
- Develop and maintain a clear product roadmap that translates strategy into prioritized initiatives, milestones, and outcomes.
- Lead the Design function and establish a cohesive design vision across all products and experiences. Champion user-centered design and ensure customer insights are incorporated throughout development.
- Build scalable design practices, systems, and standards that create intuitive and consistent experiences.
- Partner with Product, Engineering, Operations, and Commercial teams to simplify complex technical capabilities into effective user experiences.
- Ensure design is treated as a strategic capability and incorporated early in product development, including public safety-focused design from industrial design to operational tools.
- Partner closely with Engineering, Operations, Data, Business Development, Program Management, Safety, Policy, and other leaders to align priorities and turn strategy into coordinated execution.
Requirements:
Required:
- 12+ years of progressive experience in product management, product strategy, design, or related technology leadership roles
- 5+ years of experience leading and developing product teams, including managing senior product leaders and/or multidisciplinary organizations
- Demonstrated experience owning product strategy and roadmaps for complex technology products from concept through commercialization and scale
- Proven track record of translating company strategy, customer needs, and technical capabilities into clear product priorities and measurable business outcomes
- Master communicator with experience partnering with executive leadership and communicating product, design, and technical strategy to senior internal and external stakeholders
- Strong people leadership capabilities with demonstrated success recruiting, developing, and retaining high-performing teams
Preferred:
- Experience developing products involving robotics, autonomous systems, artificial intelligence, mobility, logistics, or other complex hardware and software systems
- Experience with products that operate in the physical world where safety, reliability, hardware constraints, operational performance, and user experience must be considered together
- Experience leading or directly overseeing both Product Management and Product Design organizations
- Experience developing B2B or B2B2C products involving enterprise customers, strategic partners, operators, and end consumers
- Experience building products that integrate hardware, software, data, operational tooling, and customer-facing experiences
- Experience developing products or platforms that support fleet operations, marketplaces, logistics, last-mile delivery, or other high-volume operational environments
- Experience scaling product organizations through periods of rapid company growth and changing business priorities
- Experience commercializing emerging technology and translating technically sophisticated capabilities into clear customer value
- Bachelor's degree in engineering, computer science, design, business, or a related field; advanced degree or equivalent experience is a plus
