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Veeam, the Data and AI Trust Company, is seeking a Virtualization Backup Engineer to join our Technical Customer Support team in North Sydney. This role is critical to our mission of helping organizations secure and protect their data and AI infrastructure.
You will serve as a technical focal point for customers, providing expert troubleshooting and support for virtualization backup solutions. Your responsibilities include performing detailed log file analysis, investigating technical issues across Veeam products and third-party components (Microsoft, VMware), and determining root causes—whether defects, misconfigurations, or known issues. You'll take full ownership of customer problems from case initiation through resolution, document interactions accurately within SLA requirements, and educate customers on how issues occurred and how to prevent them.
You must be fluent in English and Chinese (as indicated by the role specification), with advanced user or administrative knowledge of Windows Server (2016/2019/2022/2025) and Windows 10/11. Strong practical knowledge of TCP/IP, networking configuration, and troubleshooting (NAT, ports, DHCP, DNS) is essential. Preferred qualifications include UNIX/Linux knowledge, VMware ESXi, Microsoft Hyper-V, Microsoft Exchange administration, and database engines (SQL/Oracle).
You should demonstrate the ability to quickly learn and explain complex technical information, take ownership of client issues, manage time effectively, and thrive in a fast-paced environment. This is a hands-on technical support role ideal for someone who enjoys direct customer interaction and problem-solving.
Veeam offers comprehensive benefits including 20 annual vacation days plus 4 global VeeaMe Days, private medical insurance, annual wellbeing allowance, superannuation contributions, and access to learning platforms like LinkedIn Learning and O'Reilly.
