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knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling, and behavioral health services. The company recently closed a Series A funding round led by Andreessen Horowitz and operates a hybrid model combining in-clinic and virtual care delivery.
As a Virtual Care Coordinator, you will support patients and clinicians nationwide by coordinating care delivered by an interdisciplinary team including Health Coaches and Registered Dietitians. You'll work in a fully remote environment, reporting to the Manager of Virtual Care Operations.
Key responsibilities include:
- Partner with cross-functional teams (Call Center, Patient Access, Billing) to coordinate patients' health coaching and nutrition journeys
- Conduct outreach to patients to help navigate their care journey, including insurance and payment considerations, service options evaluation, and appointment scheduling
- Manage inbound patient messages, escalating clinical questions to appropriate clinicians
- Own case-by-case service recovery efforts, developing and executing action plans to resolve patient concerns
- Manage Remote Patient Monitoring (RPM) program enrollment workflows and device logistics with internal teams and external vendors
- Provide real-time administrative support and issue resolution to clinicians and patients during virtual visits, including technical troubleshooting
- Collaborate with the Manager of Virtual Care Operations and cross-functional teams to identify workflow and process improvements
- Deliver warm, inclusive, and professional patient experiences aligned with company values
Requirements:
- High school diploma or equivalent
- 2+ years of experience in virtual care, patient coordination, or Medical Assistant role
- Familiarity with virtual care workflows in primary care or chronic care settings
- Prior experience supporting care in a multi-state, remote care delivery model
- Strong communication and organizational skills
- Comfort with remote tools, secure messaging, and EMR platforms (Athena preferred)
- Tech-savvy, adaptable, and comfortable operating independently in a remote setting
