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DailyPay is the leader in On-Demand Pay, serving over 1,900 employers and 6 million employees. The company modernizes how people access earned pay and financial wellness tools.
As Vice President of Professional Services, you will architect DailyPay's implementation strategy and lead the transformation of the implementation lifecycle into a competitive advantage. You will provide executive leadership to a multi-tiered team, driving frictionless onboarding and technical integration frameworks that scale with rapid growth.
Key responsibilities include:
- Define high-level vision and governing policies for Professional Services and Solutions Engineering segments, championing an AI-first, agentic service delivery model to handle routine configurations, mapping, and testing.
- Strengthen leadership depth and standardize delivery frameworks to create a predictable, scalable organization capable of supporting rapid growth.
- Drive accountability for integration stability and operational risk reduction, deploying self-healing agentic workflows that identify and resolve integration anomalies before client impact.
- Optimize the implementation engine to decrease client time-to-value across Strategic, Enterprise, and SME segments through improved tooling and process refinement.
- Serve as principal advisor to the executive team on the implementation function and in high-stakes client and internal stakeholder meetings.
- Orchestrate alignment with Client Success, Sales, Product, Engineering, and Operations to ensure Professional Services serves as a trusted partner throughout the customer lifecycle.
- Advocate for client and team needs to drive product roadmap improvements, including technology and AI capabilities that simplify and accelerate technical integrations.
- Govern key performance indicators including client launches, time-to-launch, implementation incidents, and functional headcount utilization.
Requirements:
- 10+ years of professional services experience with proven track record leading large-scale technical implementation teams and driving AI or intelligent automation transformations in SaaS or Fintech environments.
- Demonstrated ability to navigate high-stakes ambiguity and define systemic strategies aligned with organizational goals.
- Deep understanding of HCM and/or payroll/timekeeping systems technical integrations, migrations, and Solutions Engineering lifecycle. Familiarity with Large Language Models (LLMs), AI agents, and intelligent automation in B2B2C service delivery highly preferred.
- Exceptional ability to develop senior leaders and manage large-scale resources, including a workforce of 40+ members.
- Sophisticated communication skills with capacity to influence stakeholders and reconcile multiple executive perspectives.
- Bachelor's degree in a related field or equivalent professional experience at the executive level.
