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Salary: GBP 50,000 - 60,000 / annual
Convene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. They design, develop, and operate hospitality-driven destinations to host gatherings ranging from small corporate meetings to immersive brand activations.
You will serve as the primary technical lead at the flagship venue at 22 Bishopsgate in London, owning the technical experience from concept to execution. This is a high-impact role combining technical precision with genuine passion for hospitality, mentorship, and seamless event delivery.
OPERATIONS MANAGEMENT:
You will provide ad-hoc troubleshooting and assistance to customers of all technology competency levels. You will manage and troubleshoot AV equipment including audio, video, lighting, computer networking systems, and hardware (both in-house and client systems). You will coordinate with clients in advance to preprogram and ensure all technological requirements are seamlessly in place for their arrival. You will provide consultative support to technology sales for client programs and create tech quotes/proposals based on client needs and programming scope.
You will enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings. You will provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors. You will attend planning and pre-production meetings with clients and client representatives, and direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, and resource coordination.
You will make personal contact and maintain positive relationships with clients, assist with any reasonable requests during programs, and collaborate with the sales and planning team to gain comprehensive understanding of the client's experience before their meeting or event. You will thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures.
TRAINING & DEVELOPMENT:
You will assist with developing a positive employee relations climate, including employee engagement, motivation, and coaching. You will participate in collaborative project efforts with both the technology team and other departments, participate in employee appraisals, and mentor AV Specialists to provide consistent customer service. You will interview and hire prospective candidates for all positions in the department. You will stay well-versed in the latest developments in the event industry and audio-visual trends, and review and stay current on all departmental SOPs quarterly.
FINANCIAL RESPONSIBILITIES:
You will be responsible for weekly financial reporting of client programs, tracking labor hours and dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager. You will review P&L/General Ledger reports for department/location ensuring accuracy, approve and submit vendor invoices to Accounts Payable in a timely fashion, and participate in annual budgeting process for your location.
REQUIREMENTS:
- 4+ years of experience in managing AV equipment and computer software systems
- Proven experience in leadership roles, including leading team members
- Demonstrated extensive knowledge of audiovisual equipment: analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
- Understanding of Crestron control and hardware endpoints
- Basic knowledge of data networking principles, architecture, and applications
- Experience in basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers
- Ability to lead and manage team members effectively, collaborating with internal and external clients
- Familiarity with CRM applications
- Customer service or hospitality experience preferred
- Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
- Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
- Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging
- IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating collaboration tools and equipment
- Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols (RTMPs/HLS/SRT)
- Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus
- Flexible, long, and weekend hours sometimes required
- Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for extended periods of time
- Ability to climb and work on a ladder for lengthy periods of time
- Must currently reside in the UK and be able to work in the UK without sponsorship
