SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Certa is an AI-first third-party operating system used by enterprises to onboard, assess, and monitor vendors, suppliers, and partners across risk, compliance, and ESG. The company has processed over 10 million entities for 100,000+ users across 120+ countries and is backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
You will report directly to the CEO and own Professional Services delivery end-to-end. The PS function has outgrown its current structure, with delivery, engagement management, and AI-enabled implementation operating in parallel lanes rather than under unified leadership. This is a hands-on, delivery-focused leadership role—not a Chief Customer Officer, sales-carrying, or figurehead position.
Key responsibilities include:
- Build a unified delivery model across EMEA and US regions with repeatable methodology, resourcing discipline, utilization targets, quality gates, and clear ownership while preserving regional accountability.
- Own customer escalations and bring commercial discipline to delivery—scoping and charging for change appropriately while maintaining relationships.
- Build engagement manager excellence through standardization, coaching cadence, and durable operating standards.
- Formalize partner delivery frameworks (e.g., with Sayari and others), defining scope ownership, SOWs, change orders, and new-business tracking while keeping relationship ownership with the account owner.
- Govern the Managed Services transition post-go-live with pricing discipline, clear handoff protocols, and safeguards against MS being offered as a concession.
- Surface expansion signals early and use delivery data (utilization, engagement patterns) to drive organizational design, SOW recalibration, and growth decisions.
Success milestones: By 90 days, you'll be the recognized escalation owner with a first-cut PS operating model and partner delivery framework published. By 6 months, EM coaching and standards are running, partner tracking is live, delivery is appropriately scoped and charged, and margin/utilization are visible and improving. By 12 months, PS operates as one unified function with cleaner escalations, reliable partner delivery, and visibly stronger engagement managers.
Certa is remote-first with office locations in London, San Francisco, and Jaipur. The company was named a Leader in the 2026 Gartner Magic Quadrant for Third-Party Risk Management Tools and a Forbes Best Startup Employer.
REQUIREMENTS:
- Seasoned PS/delivery leader from complex enterprise B2B SaaS, ideally with Global 2000 selling experience in risk, compliance, procurement, or adjacent regulated domains.
- Proven P&L ownership: methodology, resourcing, utilization, margin, and scope-to-charge discipline.
- Calm, credible, and firm under pressure—the person a Global 2000 executive wants on difficult escalation calls.
- Genuine people leader who coaches senior delivery professionals (regional directors, engagement managers) and builds standards that outlast individual attention.
- Experienced with partner-delivered engagements, SOWs, change orders, and clear scope boundaries.
- Commercially sharp and margin-focused, not upsell-driven; partners with Sales/CSM rather than competing.
- Comfortable in an AI-native delivery organization and motivated to push automation deeper into PS operations.
- Embodies connectedness, truth-seeking, learning, and high standards held with genuine care for people.
