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Salary: USD 230,400 - 290,000 / annual
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The company operates an AI-native platform delivering personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners, operating in 200+ international markets.
The VP, Global Strategy & Operations will drive the company's international operational strategy and partner closely with product, legal, and clinical teams to scale the international footprint. This leader will cross-functionally orchestrate global delivery networks and optimize service reliability across all international markets.
Key responsibilities include:
- Orchestrate and align a highly cross-functional, matrixed team to deliver mental healthcare infrastructure to members, customers, and providers worldwide
- Influence and shape the long-term global expansion roadmap, focused on service delivery excellence and expansion, acting as an internal general manager
- Partner with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry
- Build operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels
- Champion local market customization and regional delivery models to ensure culturally relevant and clinically compliant care delivery
- Build collaborative relationships with regional providers and strategic fulfillment networks globally
- Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward safely
- Resolve high-friction cross-functional operational roadblocks and manage international dependencies
- Audit and optimize regional operational processes to eliminate inefficiencies and improve service velocity
Success metrics include meeting or exceeding revenue expansion and retention goals, improving end-to-end operational efficiency metrics while raising quality standards, and successfully executing and scaling the in-house care delivery infrastructure roadmap.
This is a full-time remote position with quarterly travel to New York City headquarters expected.
REQUIREMENTS:
- 15+ years of progressive leadership experience heading complex operations, network management, or general management functions
- Direct experience successfully scaling operational footprints from the United States into international markets
- Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes
- Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment
- Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and KPIs
- Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors
NICE TO HAVE:
- Professional experience working within both employee benefits and commercial health plan operations spaces
- Experience designing or managing centralized global shared services models
