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Heidi Health is an AI-powered clinical documentation and care coordination platform used by clinicians across 190+ countries, supporting 2.8 million patient sessions weekly. The company has grown ARR from $1M to $50M in two years and recently raised $340M (Series C led by Blackbird, plus $240M growth investment from General Catalyst).
This Clinical Specialist role is positioned as a high-trust understudy to the Global Chief Medical Officer, based in Melbourne and operating across global time zones. You will serve as a force multiplier for the CMO, blending clinical credibility with operational excellence and executive-level communication.
Key responsibilities include:
**Executive & Clinical Partnership**: Work closely with the Global CMO on clinical strategy, external engagement, and internal leadership. Prepare briefings, talking points, and slide decks for executive meetings. Represent Heidi's clinical voice in selected customer, partner, and internal meetings with increasing autonomy. Manage correspondence on behalf of the Office of the CMO.
**External Engagement & Conferences**: Support and coordinate conferences, roadshows, advisory events, and speaking engagements. Assist with customer engagement activities including sales meetings, customer success touchpoints, reference calls, and case study development. Contribute clinical input to bids, tenders, and procurement responses.
**Thought Leadership & Communications**: Draft and refine LinkedIn posts, whitepapers, blogs, and thought leadership content. Support PR efforts including clinical commentary and media responses. Translate clinical insights into accessible messaging for global audiences.
**Advisory Operations**: Coordinate logistics for clinical advisory boards and roundtables. Draft presentation materials and discussion frameworks. Support moderation and operations of the Office of the CMO internal community.
**Cross-Functional Collaboration**: Work with Product, Commercial, Marketing, and Customer Success teams to align clinical messaging. Contribute to internal narratives and enablement materials. Act as a connector between frontline clinical reality and executive strategy.
Heidi's culture emphasizes building for the next decade, leading proactively, following evidence, owning outcomes, shipping iteratively, and living in clinicians' actual workflows. The company values sustainable performance, mental health, and outcomes over process.
**Requirements:**
- Clinical background (MD/MBBS, RN, NP, allied health, or similar)
- Strong clinical reasoning and communication skills
- Curiosity, humility, and ability to learn fast in ambiguous environments
- Comfort with technology, structured problem-solving, and iterative product feedback
- Ability to work cross-functionally with clinicians, engineers, designers, and go-to-market teams
- Alignment with Heidi's mission, values, and execution pace
