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Salary: USD 144,620 - 174,100 / annual
Roblox is seeking a Vendor Operations specialist focused on automation to drive horizontal programs across the safety vendor ecosystem. Rather than managing individual vendor relationships in isolation, you will operate across systems, tools, and vendor partners to build repeatable workflows, introduce automation and LLM-based tooling, and establish reporting cadences that keep senior leadership informed.
Key responsibilities include:
- Leading horizontal programs that scale safety vendor operations by identifying friction points across systems and vendor relationships, then designing and rolling out standardized processes and playbooks that improve quality, throughput, and cost efficiency.
- Partnering with vendors and internal stakeholders to translate operational goals into concrete workflows, SLAs, and success metrics, holding programs accountable to measurable outcomes.
- Identifying and implementing automation opportunities across manual and repetitive processes, including agentic and LLM-based solutions that reduce toil and increase consistency.
- Building and maintaining reporting that transforms large, messy operational datasets into clear signals, including trend analyses and program-health metrics that leadership can act on.
- Drafting and delivering crisp communications and updates for senior leadership, synthesizing program status, risks, and recommendations.
- Serving as a connective layer across vendor operations, tooling, and cross-functional partners (Global Scaled Operations, Moderation, Customer Support, Legal, Finance, and Engineering), ensuring changes are coordinated and scaled rather than solved one-off.
This is a builder's role for someone equally comfortable in vendor business reviews, process-mapping sessions, and datasets full of operational signals. You will work in a fast-paced, collaborative, global team setting.
Requirements:
- 3-5 years of program and/or project management experience, ideally in operations, vendor management, or trust & safety environments (experience with vendors or customer service operations is a strong plus).
- Programmatic, systems-level mindset; ability to identify reusable processes behind one-off problems and drive adoption across teams.
- Hands-on experience automating processes, plus practical familiarity with leveraging LLMs for agentic solutions and working understanding of basic machine learning concepts.
- Experience with or exposure to vendor relationship management, including SLAs, performance reviews, escalations, and partnering to improve delivery.
- High proficiency in spreadsheet software (Excel/Google Sheets) and strong data fluency; ability to work with large datasets and turn them into reports and recommendations.
- Clear written and verbal communication skills with proven track record of drafting materials for and communicating with senior leadership.
- Basic proficiency in a coding or scripting language (e.g., Python, SQL) to independently explore and contextualize large datasets is preferred but not mandatory.
- Proactive mindset with ability to thrive in fast-paced, collaborative, global team setting.
