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Clipboard Health is a remote-first, Y Combinator-backed marketplace that connects healthcare professionals with facilities across the U.S. Founded in 2016 and profitable since 2022, the company operates in long-term care, home health, hospitals, and related sectors, serving hundreds of thousands of workers and millions of patients.
As a Trust & Safety Investigator, you will protect platform integrity by managing incident reports from investigation through resolution. You'll investigate safety incidents end-to-end, classify incidents by severity, and make fair deactivation decisions when bad actors are identified. Beyond reactive work, you'll develop and implement proactive safety initiatives, tools, and processes to reduce incidents and strengthen the marketplace.
Key responsibilities include:
- Investigate safety incidents and deliver timely, customer-focused resolutions
- Accurately classify incidents and assess severity
- Make fair, well-reasoned deactivation decisions
- Develop safety initiatives and strengthen platform integrity
- Shape marketplace safety norms through policy development and recommendations
- Partner cross-functionally with Support, Product, Legal, and other teams
- Assess safety and compliance risks; design strategies to close gaps
- Monitor and report on safety metrics; analyze trends for data-driven improvements
- Serve as a subject-matter expert on Trust & Safety policies
- Continuously improve incident reporting and investigation workflows
- Communicate with customers and partners with professionalism and urgency
- Stay current on product updates for consistency across safety operations
You'll work in a fast-paced startup environment that values curiosity, independence, and growth. The role offers significant impact across both sides of the marketplace—protecting workers and facilities alike.
REQUIREMENTS:
- Ability to resolve customer incidents with empathy and decisive action
- Impeccable judgment and ability to make tough decisions in ambiguous situations
- Exceptional written and verbal communication skills
- "I can handle anything" mentality with sound judgment
- Ability to identify potential risks and effectively diffuse situations
- High degree of leadership, motivation, self-direction, and initiative
- Self-motivated, able to work independently and stay organized
- Detail-oriented with ethical and unbiased integrity
- Preferred: 3+ years in a customer-facing role; 3–5 years in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields; LVN or RN certification; ability to use statistical tools to analyze and present safety data
