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Clipboard Health is a Y Combinator-backed, profitable marketplace that connects healthcare professionals with facilities needing staffing. Founded in 2016, the company has grown to over 1,000 employees and is the leader in Long-Term Care staffing while expanding into Home Health, Hospitals, and beyond.
The Trust & Safety Investigator role is central to protecting platform integrity. You will investigate safety incidents end-to-end, delivering timely and empathetic resolutions to customers during high-stakes situations. Your responsibilities include:
- Investigate safety incidents comprehensively and resolve them with customer focus and urgency
- Classify incidents accurately, assess severity levels, and make fair, well-reasoned deactivation decisions when bad actors are identified
- Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen overall platform integrity
- Shape marketplace safety norms through clear policy development and recommendations
- Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes
- Assess safety and compliance risks, design strategies to close gaps, and prevent recurrence
- Monitor, analyze, and report on safety and compliance metrics; identify trends and recommend data-driven improvements
- Serve as an internal and external subject-matter expert on Trust & Safety policies
- Continuously improve incident reporting and investigation workflows
- Communicate with customers and partners with professionalism and urgency
- Stay current on product updates to ensure consistency across safety operations
You will work in a remote-first environment with a fast-paced startup culture that values curiosity, independence, and growth. The role offers significant impact across both sides of the marketplace—protecting healthcare professionals and facilities alike.
REQUIREMENTS:
- Ability to resolve customer incidents with empathy and decisive action
- Impeccable judgment and ability to make tough decisions in ambiguous situations
- Exceptional written and verbal communication skills; comfortable expressing ideas to varied audiences
- "I can handle anything" mentality with sound judgment under pressure
- Ability to identify potential risks and effectively diffuse situations
- High degree of leadership, motivation, self-direction, and initiative
- Self-motivated, able to work independently and stay organized
- Detail-oriented with ethical and unbiased integrity in decision-making
PREFERRED:
- 3+ years in a customer-facing role
- 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields
- LVN or RN certification
- Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data
