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Trust and Safety Program Manager

Polymarket - New York, NY, United States - In-office - posted 2026-10-23

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Salary: USD 165,000 - 190,000 / annual

Polymarket is the world's largest prediction market platform, enabling individuals to trade on real-world outcomes across politics, economics, sports, culture, and current affairs. The platform traded $21B in 2025 and operates as a peer-to-peer marketplace with no centralized house. As the Trust & Safety Program Manager—the function's first program manager—you will report to the Global Head of Trust & Safety and own end-to-end program management across Polymarket US (a CFTC-regulated exchange) and the Polymarket DeFi platform. You will be responsible for launch readiness for new products, markets, and jurisdictions; translating regulatory obligations into controls, procedures, and audit-ready evidence; designing and monitoring user protections (self-exclusion, deposit limits, behavioral monitoring); managing DeFi restriction programs; leading the program side of Trust & Safety incidents; managing vendor and partner pilots; and owning metrics and cadence (quarterly goals, weekly updates, business reviews). Key responsibilities include: - Owning launch readiness: tiering every launch, running go/no-go decisions, and securing written sign-off from Legal, Compliance, and Trust & Safety before major launches - Turning regulatory obligations into controls and procedures, maintaining audit-ready evidence for regulator inquiries and exams - Integrating risk review and user protection requirements into product specs from day one - Launching and monitoring user protections and driving adoption - Running DeFi restriction programs from flag to enforcement - Leading the program side of incidents and building/drilling crisis playbooks with cross-functional partners - Managing vendor and partner pilots with pre-agreed success measures - Owning metrics, quarterly goals, weekly updates, and business reviews - Building and running Trust & Safety's intake process for partner teams You will partner closely with Product, Engineering, Legal, and Compliance, and report to leadership on program delivery. REQUIREMENTS: - 6+ years in program or technical program management, including 3+ years in trust and safety, risk, integrity, responsible gaming, fraud, or compliance at a regulated platform - Demonstrated experience running a launch risk-review process that product teams used, with ability to name launches it stopped or changed - Led or run the program side of a live incident with user harm or regulatory exposure - Prepared evidence for a regulator, auditor, or exam; turned a regulatory obligation into a control or procedure - Built a program at a company that had none - Taken a vendor or partner from pilot to contract - Ability to pull and reconcile own data (SQL or equivalent) - Write short, dated decision documents with an owner on every line - Comfortable as the only program person in the function PLUS (preferred): - CFTC, NFA, or exchange experience - Responsible gaming programs or player protection experience - Crypto, DeFi, or onchain compliance background

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