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As a Support Engineer at Flix, you will be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services including the employee device lifecycle (Microsoft Intune/Autopilot), the Atlassian cloud environment, and technical event support.
Key responsibilities include:
- Resolve employee IT requests efficiently via ticketing system, providing smooth and friendly support experiences
- Manage device lifecycle end-to-end: hardware procurement, provisioning, setup, asset tracking, and troubleshooting
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
- Help employees maximize Atlassian tools such as Jira, Confluence, and JSM
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
- Build hands-on experience with device management platforms and IT infrastructure tooling
- Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects
Flix offers a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Benefits include 12 free Flix vouchers plus 12 discount vouchers for friends and family, work-from-anywhere flexibility (up to 6 weeks per year), hybrid work model, comprehensive insurance coverage (life, medical, accident), OPD wallet for outpatient care, wellness allowance, meal vouchers, wellbeing support including counselling and mental health resources, learning and development opportunities, and a mentoring program.
REQUIREMENTS:
- Degree, certification, or vocational training in IT-related field (Information Technology, Computer Science, or Information Systems)
- 2–4 years of experience in IT support, service desk, or technical customer support
- Solid working knowledge of Office 365 and standard workplace collaboration tools
- Ability to communicate clearly and patiently with non-technical users
- Curiosity and genuine eagerness to learn new technologies and workflows
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
- Experience administering Atlassian tools (Jira, Confluence, JSM)
- Experience supporting employees across multiple time zones or global offices (nice to have)
