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Salary: USD 63,000 - 72,000 / annual
Via is transforming public transportation systems into smart, data-driven digital networks. As a Transit Manager on the Operations team, you'll lead daily onsite operations for a transit service, ensuring safe, reliable, and accessible transportation for riders and communities.
You'll own the day-to-day operational execution, making real-time decisions about fleet management, driver supply, compliance, and rider needs. You'll guide and support drivers by building strong relationships, addressing concerns, and ensuring they're equipped to deliver excellent service. You'll translate rider and community feedback into tangible improvements by identifying patterns and collaborating with internal teams on actionable solutions.
Using data and technology, you'll monitor service performance, diagnose problems, and implement efficiency and experience enhancements. You'll serve as the operational bridge between city partners, drivers, and Via's central teams, helping bring community transportation goals to life. This is a high-ownership, boots-on-the-ground role requiring presence in the field to learn the service firsthand and solve problems where they occur.
You'll be based in Prescott, AZ and expected to be onsite 4–5 days per week, with occasional travel as needed.
REQUIREMENTS:
- Operationally experienced with background in people management, logistics, customer service, or process-oriented work
- Relationship-oriented; ability to earn trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive; preference for field-based work and learning service operations firsthand
- Tactical and strategic problem-solving ability; can address immediate issues while thinking long-term about mitigation solutions
- Mission-driven motivation to expand transportation access and improve community mobility
- Based in Prescott, AZ and available for onsite work 4–5 days per week
