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Belvedere Trading is seeking a Trading System Support Analyst to provide technical support for traders and trading systems in a fast-paced, production environment.
You will be the first line of support for traders, resolving issues promptly, answering technical questions, and relaying feature requests to ensure the best possible trading experience. Your responsibilities include:
• Handle urgent trading system issues with speed and precision, troubleshooting complex problems and logging them into a ticketing system
• Build and maintain a knowledge base of workarounds and solutions for recurring issues
• Reduce recurring problems and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs
• Collect and analyze data to identify patterns and correlate problems to determine root causes
• Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time
• Develop new tools and monitoring systems to identify potential problems before they impact traders
• Support traders in a production environment with excellent communication and problem-solving skills
This role requires on-call duties and the ability to cover alternate shifts when necessary. You'll work in a dynamic environment where balancing multiple tasks and thinking critically under pressure are essential.
REQUIREMENTS:
• Bachelor's degree (required)
• Proven technical experience including scripting and troubleshooting with PowerShell, Python, SQL, or similar languages
• Knowledge of Windows and Linux operating systems
• Basic understanding of networking fundamentals
• Keen interest in electronic trading or finance with willingness to learn
• Excellent critical thinking and problem-solving skills
• Ability to work independently and collaboratively
• Strong verbal and written communication skills, adaptable for technical and non-technical audiences
• Ability to accommodate on-call duties and alternate shifts
• Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus
