SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 58,000 - 75,000 / annual
Torus is building the world's first mesh energy infrastructure—resilient, sustainable, and intelligent power systems that unite communities. The company designs, engineers, manufactures, installs, and supports renewable energy and battery storage systems end-to-end. With over $267 million in funding from investors like Magnetar, Mercado, ICONIQ, and Origin Ventures, Torus is scaling modular power plants across utilities, data centers, and industrial sectors from its 545,000-square-foot GigaOne facility in Salt Lake City.
The Tier 1 Analyst role is critical to Torus Overwatch Command, serving as the first line of defense for system anomalies, emergency events, and performance deviations across the company's energy assets nationwide. You will work as a real-time operator, dispatcher, and triage coordinator for renewable energy and battery storage systems in residential, utility, and commercial & industrial environments.
Key Responsibilities:
- Real-Time Monitoring: Continuously monitor asset performance, alarms, and telemetry for solar, battery, and hybrid energy systems using SCADA and fleet management platforms.
- Incident Detection & Response: Identify safety and performance anomalies, classify events by severity, and initiate response procedures including dispatch or escalation.
- Coordination & Dispatch: Act as central communicator for field operations, coordinating technician dispatch, scheduling interventions, and updating stakeholders on incident status.
- First-Level Troubleshooting: Execute predefined triage procedures for common faults, perform remote resets or diagnostics, and escalate issues with supporting context when necessary.
- Performance Alerts: Monitor KPIs such as inverter availability, charge/discharge rates, temperature thresholds, and state-of-charge trends; flag underperformance or system drift.
- Documentation: Maintain accurate logs of alarms, incidents, communications, and shift turnovers for auditability and continuous improvement.
- Communication Hub: Interface with internal teams (engineering, field service, customer support) to ensure aligned responses and timely resolution.
- Emergency Protocols: Activate emergency response playbooks in the event of fire risk, grid safety concerns, or battery thermal events—ensuring safety, compliance, and rapid escalation.
You'll be detail-oriented, mission-driven, and comfortable with solid technical depth and a strong customer mindset. You proactively identify and diagnose issues, not just respond to alerts, and communicate them clearly. You're organized, able to work through complex issues and make decisions without perfect information, and comfortable in a fast-moving environment. Quality and safety matter in how you work.
The role is hybrid remote with regular onsite work at the GigaOne warehouse in Salt Lake City. Full-time, salaried position requiring rotational on-call work including nights, weekends, and holidays.
Requirements:
- 2+ years of experience in operations/monitoring roles, NOC/SOC environments, or utility/dispatch roles (O&M, SCADA, EMS, etc.)
- Strong technical aptitude; comfortable with interpreting real-time data, alarms, and fault codes
- Calm under pressure, highly organized, and able to follow detailed procedures in live scenarios
- Excellent written and verbal communication; clear, concise reporting and professional coordination
- Must be able to work on a rotating schedule, including nights, weekends, and holidays
- Legal authorization to work in the US without employer sponsorship
Preferred Experience:
- Degree or certification in electrical technology, energy systems, engineering, or a related field
- Experience with SCADA, energy monitoring platforms (e.g., AlsoEnergy, Fluence, Power Factors), or dispatch tools
- Familiarity with renewable energy systems (PV, BESS, FESS), microgrid operations, or critical infrastructure monitoring
- Experience in emergency response, 911 dispatch, or field coordination roles
- Understanding of NERC, NFPA, or OSHA safety principles related to electrical or energy infrastructure
