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Salary: USD 89,300 - 138,400 / annual
ServiceNow's Product Content organization is seeking a Technical Writer to create user-focused technical documentation that helps customers understand and leverage ServiceNow's products for digital transformation. You will work closely with design, engineering, product management, and technical writing leadership to develop and maintain documentation supporting multiple product features.
In this role, you'll become familiar with ServiceNow's content development processes, DITA-based information architecture, and writing standards. You'll gain foundational knowledge of ServiceNow's products and users, with deeper expertise in the specific features and user base you support. Your work will have direct impact on customer success by delivering clear, accessible content that enables users to achieve their goals efficiently.
You'll operate in a fast-paced, globally distributed software development environment, adapting quickly to changing priorities while collaborating across teams and managing individual assignments and deadlines.
**Requirements:**
- 1–2 years of work experience in technical communication (may include internships)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Demonstrated English language proficiency, evaluated through assessment covering grammar, sentence structure, and clear, user-centric, procedural writing
- Understanding of content development life cycles and processes
- Portfolio or samples of prior technical writing work (professional, academic, or other) demonstrating ability to communicate complex ideas and technical information clearly
- Experience authoring in DITA, Markdown, or another structured authoring architecture
- Demonstrated ability to work collaboratively within teams while managing individual assignments and deadlines
- Experience working in fast-paced, globally distributed software development environments
