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Tanium is seeking a Technical Support Engineer to join its Global Support team in Krakow, Poland. This is an afternoon shift role (15:00–23:00 local time) with a hybrid schedule requiring a minimum of three days per week in the Krakow office on Fabryczna Street.
In this role, you will serve as a frontline technical resource for Tanium customers, resolving technical issues and contributing to overall solution quality. You will triage and solve customer support cases, collaborate with peer support engineers, and share knowledge across the team. Beyond reactive support, you will document best practices to build the knowledge base, track activity and root causes, and serve as a technical subject matter expert in testing and troubleshooting. You will also test Tanium products and provide feedback to engineering teams to drive product evolution.
Tanium is the Autonomous IT company, recognized as a Leader in the 2026 Gartner Magic Quadrant for Endpoint Management Tools and in the IDC MarketScape for Client Endpoint Management Software. The company's Tanium Atlas platform delivers real-time intelligence, agentic decision-making, and autonomous execution capabilities for IT and security operators.
You will report to a Global Support Manager and work with a team focused on customer satisfaction and continuous improvement. The role offers opportunities to develop technical expertise in Tanium products, endpoint management, and AI-infused tools.
**Requirements:**
**Education:**
- Associate's degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar field is a plus
**Must-Have Experience & Skills:**
- 3+ years in career field with solid technical skills in one or more of: IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, or programming
- Ability to master new concepts and technologies
- Strong problem-solving and troubleshooting skills; ability to break problems into manageable pieces and communicate clearly
- Independent work capability; able to complete tasks with limited assistance and participate in projects following technical support procedures
- Team player mentality; experienced sharing responsibilities and working toward common goals
- Integrity and commitment to doing the right thing
- Good command of English language in speaking and writing
**Good-to-Have:**
- Prior customer support experience
- Previous exposure to Tanium products
- Familiarity with AI tools
