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Salary: INR 3,600,000 - 4,000,000 / annual
SafeBreach is seeking a Technical Support Engineer based in India to serve as a trusted technical advisor to US customers. You will be the primary technical point of contact for SafeBreach Support, responsible for troubleshooting complex customer issues, replicating customer environments in the support lab, and resolving escalations.
SafeBreech is the industry-leading Adversarial Exposure Validation platform that simulates attacker behavior to validate defenses before and after a breach. The platform combines proactive control testing, live post-breach propagation analysis, and AI-powered remediation acceleration, powered by SafeBreach Labs and the industry's largest threat library.
Key responsibilities include:
- Act as the technical point of contact for SafeBreach Support
- Set up and create customer environments in the support lab
- Replicate customer environments to troubleshoot and resolve problems, file defects
- Manage high-profile escalations to resolution, working with internal and field personnel
- Deliver product training to support staff and others as required
- Resolve customer escalations and drive process/policy improvements through root cause analysis
- Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance
Work Pattern: 4pm-12am shift (India time). Reports to Sr. Director, Global TAM and Support. Territory served: US region.
REQUIREMENTS:
- 2–5 years in technical support (Tier 2/3) or similar customer-facing technical role in cybersecurity or SaaS
- Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts
- Hands-on experience with one or more of: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
- Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
- Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
- Experience with case management and ticketing tools (e.g., Salesforce, Jira)
- Experience supporting enterprise customers, with commitment to clear, timely, and accurate case communication
PREFERRED QUALIFICATIONS:
- Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
- Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
- Experience working in a startup or rapidly scaling company environment
- Industry certifications such as CISSP, OSCP, CEH, or similar security credentials
