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Salary: USD 80,000 - 95,000 / annual
Hoxhunt is seeking a Technical Support Engineer to join its growing US support team in Minneapolis. The company builds AI-driven human risk management and cybersecurity awareness solutions, combining personalized training, real threat detection, and behavioral science to protect organizations against cyber threats.
In this role, you will be the first point of contact for US-based customers, providing technical support via email and troubleshooting calls. You'll focus on product support for the Hoxhunt platform, email technologies (Microsoft 365, Google Workspace), and identity provider services (Microsoft Entra, Okta). Your responsibilities include resolving technical issues, ensuring customer satisfaction, collaborating with global teams to share insights and drive process improvements, and troubleshooting complex issues to ensure smooth product functionality.
Success milestones include: by 30 days, learning the Hoxhunt platform and handling basic tickets under guidance; by 60 days, independently resolving complex tickets and conducting troubleshooting calls; by 90 days, leading critical support cases and contributing to US support strategy improvements.
Hoxhunt was founded in 2016 and now operates as a global team of 270+ employees with hubs in the US, UK, Singapore, and Finland. The company is recognized by G2 and Gartner, named to TIME Magazine's list of World's Top EdTech Companies, and featured in Fast Company, TechCrunch, Forbes, and Inc.
The company offers a flexible, hybrid work environment with weekly in-office collaboration in Minneapolis. You'll work alongside a driven, high-impact team in an environment built on extreme kindness, support, and psychological safety. Benefits include comprehensive medical, dental, and vision coverage (with company premium contribution), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, and 401(k) match.
REQUIREMENTS:
- 2–3 years of experience in technical support solving complex issues (Tier 2)
- Strong problem-solving skills and analytical mindset
- Excellent communication skills, with ability to explain technical issues to both technical and non-technical audiences
- Comfortable taking ownership; thrives in environments valuing accountability and autonomy
- Genuine passion for helping others and solving problems efficiently
- Preferred: Experience with email technologies (M365, Google Workspace) and identity provider services
- Preferred: Experience in SaaS environment or cybersecurity industry
