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Flywire is seeking a Payment Operations Associate to manage and streamline payment processes across the organization. You will optimize fund movement and reconciliation across global accounts, working with multiple currencies and international payment partners.
Key responsibilities include:
- Identifying and matching incoming payments to customer bookings
- Reconciling accounting entries across global accounts and multiple currencies
- Investigating and resolving unmatched or misapplied payments by collaborating with internal teams and payment partners
- Troubleshooting bank and partner reporting issues to ensure accurate and timely identification of incoming funds
- Identifying recurring payment issues and recommending process improvements to reduce manual work and reconciliation breaks
You will support the Payment Operations, Payouts, and Customer Support Teams in a fast-paced, global environment.
Flywire is a global payments enablement and software company serving over 5,300 clients across education, healthcare, travel, and B2B industries. The company operates in 15 offices worldwide with over 1,400 employees representing 40+ nationalities, supporting payments across 240 countries and territories in 140+ currencies.
REQUIREMENTS:
- Undergraduate degree with 1-2 years of corporate work experience in payments or banking industry
- Expertise in payments identification and reconciliation
- Exceptional attention to detail, sense of urgency for deadlines, and strong organizational skills
- Fast learner with ability to work independently, troubleshoot issues, and drive tasks to completion in fast-paced environment
- Strong communication and collaboration skills; team player
- Fluent English (written and spoken); additional languages advantageous
- Positive, can-do attitude with demonstrated willingness to learn
- Passion for problem-solving and helping customers
- Excellent analytical and computer skills including Excel/Google Sheets proficiency
PLUS (preferred):
- Experience with bank and partner reporting
- Experience with payment processing and investigations
- Familiarity with Slack, Zendesk, Jira, and/or Looker
