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Salary: USD 70,000 - 110,000 / annual
Harbinger Motors is an American commercial electric vehicle (EV) company developing innovative medium-duty EV and hybrid platforms. The Service Trainer role is responsible for developing, coordinating, and delivering high-quality, hands-on technical training programs to service technicians at the authorized EV dealer network.
Key Responsibilities:
Training Delivery: Conduct comprehensive, multi-day instructor-led technical training sessions on EV-specific topics including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low-voltage architecture, chassis, and advanced driver-assistance systems (ADAS). Deliver training through classroom instruction, hands-on labs, virtual sessions, and on-the-job coaching. Adapt training style and content to meet the needs of diverse audiences and experience levels. Serve as a technical resource and mentor for service technicians.
Curriculum Development & Maintenance: Collaborate with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches, service bulletin changes, and emerging field issues. Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals. Maintain expert-level knowledge of Harbinger vehicle systems, technologies, and repair systems.
Assessment & Certification: Develop and administer practical and written exams to evaluate technician competency. Manage and track dealer technician certification progress within the company's Learning Management System (LMS).
Field Support & Feedback: Act as a technical resource providing ad-hoc support and coaching to dealer service management and technicians. Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement.
Safety & Compliance: Ensure all training emphasizes and strictly adheres to company and industry standards for high-voltage safety and proper use of specialized service equipment.
Travel: Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers. Must have valid passport and be able to travel within the Americas.
Requirements:
- Minimum 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role
- Minimum 2+ years of direct experience working with or training on High Voltage (HV) EV systems and components
- Deep understanding of automotive electrical theory, diagnostic procedures, and vehicle systems
- Proven ability to read and interpret complex wiring diagrams, schematics, and service manuals
- Must hold or be able to immediately obtain a recognized certification in High-Voltage EV Safety (e.g., from an OEM, SAE, ASE, or industry standard body)
- Exceptional presentation, communication, and interpersonal skills
- Demonstrated proficiency in developing and delivering engaging technical content to adult learners
- Associate's Degree in Automotive Technology, Technical Education, or a related field; or equivalent experience
Preferred Qualifications:
- Bachelor's Degree in a technical or education-related field
- Prior experience in a dealer or OEM training role
- Familiarity with Learning Management Systems (LMS) and virtual training platforms
