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ElectroNeek is an intelligent automation platform combining autonomous AI agents, RPA bots, and human workers into a unified digital workforce. Y Combinator-backed (W20), trusted by Xerox, Ricoh, Sage, and 7-Eleven, the company processes 1M+ workflow runs monthly across 350+ integrations with SOC 2, GDPR, and HIPAA compliance.
This hybrid technical support and engineering role is ideal for a developer who enjoys direct customer impact and wants their code solving real-world problems. You'll split time between coding and customer support, with the majority spent on development work.
Support responsibilities include handling L1/L2 customer tickets via email and Zoom, troubleshooting installation and performance issues, investigating customer environments, and documenting known issues and workarounds. You'll analyze support processes for automation opportunities and write clear public responses.
Development work focuses on owning L3 engineering-level resolution of escalated defects—root-causing issues in the codebase and shipping fixes rather than escalating. You'll reproduce reported bugs, convert recurring support issues into permanent product improvements, contribute to feature development, assist with customer implementation when needed, and participate in code reviews.
As a bridge between customers and product/engineering teams, you'll proactively surface improvements from support interactions and advocate for fixes that reduce ticket volume.
Required: 2+ years support or customer-facing experience; 2-3 years hands-on commercial JavaScript/TypeScript development; strong debugging and troubleshooting skills (logs, errors, stack traces, environment diagnostics); working knowledge of APIs, SQL basics, HTML, and system administration; active use of AI coding assistants like Claude Code; C1-C2 English proficiency. RPA, business process automation, document processing, or no-code platform experience is a plus; CS degree is a plus.
Soft skills: product- and customer-driven mindset treating support as product improvement; strong written communication for public ticket responses; AI-first approach using AI to work faster while critically reviewing output; ownership and proactivity in fully remote team; comfortable context-switching between deep coding and incoming tickets; eager to learn new technologies in fast-paced startup culture.
Fully remote, Mon-Fri 10 AM–7 PM EST. Competitive USD compensation. Independent consultant contract for non-US citizens with long-term collaboration intent. Paid time off. Modern AI-first stack using best tools including Claude.
