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Datadog's Technical Solutions team is seeking a Technical Support Engineer 2 to join their Seoul office. You'll be a product expert who enables Datadog's growth by educating potential clients and ensuring existing customers succeed with the platform.
In this role, you'll engage with customers across multiple channels—ticketing systems, live chat, and screensharing tools—to identify and resolve technical support requests while educating them on platform usage. You'll reproduce technical issues, dive into Datadog's 1000+ integrations, and become demo-certified to lead three-pillar demos to customers. You'll participate in product conversations with internal teams based on customer feedback and train to become a highly knowledgeable specialist in one or more Datadog product areas.
You'll work from the Seoul office 3-5 days per week in a hybrid arrangement that supports work-life harmony.
You bring 2+ years of multi-channel technical support experience at a SaaS company, with hands-on experience using tools like Zendesk, Jira, or Confluence. You have an engineering background with technical troubleshooting and/or programming experience, basic Linux knowledge, and a tinkerer's mindset. You're self-motivated, detail-attentive, a critical thinker with a client-centric approach, and an effective communicator. You're comfortable with rotating schedules that include weekend availability.
Datadog values continuous learning and encourages applications from those passionate about technology even if you don't meet every qualification on day one. The role includes best-in-breed onboarding, generous global benefits, mentorship programs, new hire stock equity (RSUs), continuous professional development, and an inclusive company culture.
