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Sportradar is seeking a Technical Success Manager to serve as the primary post-sales point of contact for clients, acting as a vital bridge between internal teams and customer organizations. This role combines account management, client advocacy, and operational excellence to ensure successful product adoption and long-term partnership growth.
Key Responsibilities:
- Manage strategic client communication via email, phone, and virtual meetings, serving as the primary post-sales contact
- Resolve complex client challenges by coordinating with internal teams (sales, product, engineering) to deliver timely, effective solutions
- Lead and oversee the onboarding process, ensuring seamless product adoption and successful implementation
- Establish and maintain strong relationships with key stakeholders at client companies, understanding their business needs and priorities
- Demonstrate how Sportradar products and services drive measurable business impact and ROI for clients
- Track and analyze client feedback systematically, translating insights into actionable service improvements and product roadmap influence
- Conduct proactive outreach based on account health metrics to identify expansion opportunities and prevent churn
- Optimize internal processes that impact client experience, driving efficiency and service delivery improvements
- Advocate for client needs across the organization, influencing product development and continuous improvement initiatives
About You:
Proven experience in client success, account management, or related customer-facing roles, ideally within technology, sports, and/or gaming industries. Strong communication and interpersonal skills with the ability to build trust across diverse stakeholders. Analytical mindset capable of interpreting data and translating it into actionable strategies. Exceptional problem-solving and conflict-resolution abilities. Results-driven approach with a focus on client satisfaction and retention. Professional English proficiency required. Knowledge of Sportradar products or the betting landscape is a plus.
Sportradar is the world's leading sports technology company serving over 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries. The company offers a collaborative, inclusive environment with global offices, flexible working hours, professional development opportunities, and wellness programs including stress management and online training resources.
