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Zscaler is seeking an experienced Technical Success Manager to join its Customer Success organization in Bangalore. This hybrid role reports to the Manager of Technical Success Management and focuses on delivering high-impact customer experiences from implementation through ongoing optimization.
In this position, you will:
- Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Build relationships with key stakeholders, conduct business reviews, and identify growth opportunities
- Anticipate challenges, provide proactive recommendations, and mitigate risks before they impact customers
- Develop deep product knowledge across all Zscaler offerings and contribute to best practices documentation in internal and customer-facing knowledge bases
- Collaborate cross-functionally with Sales, Support, and Product teams to deliver seamless customer experiences
Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. The platform is distributed across 200+ global data centers and thousands of private edge sites, representing the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence.
The ideal candidate thrives in ambiguity, acts with ownership mentality, solves complex problems, collaborates at high trust, and maintains a growth mindset. You will be expected to navigate between strategic thinking and hands-on execution while maintaining integrity and delivering measurable outcomes.
REQUIREMENTS:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
- 5+ years in customer-facing roles combining technical expertise with account management
- Demonstrated experience with product feature implementations and best-practice adoption
- Experience troubleshooting network issues using tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD operating systems
- Solid comprehension of core networking protocols including HTTP, SMTP, FTP, and DNS
PREFERRED QUALIFICATIONS:
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Experience with AI-powered customer success platforms or AIOps tools for support sentiment analysis, risk detection automation, and predictive optimization
- Experience running discovery discussions, creating architectural designs, and managing large-scale enterprise deployments or migrations for cloud security technologies (SASE, SSE, ZTNA)
- In-depth understanding of enterprise infrastructure, open-source system administration, and authentication protocols (SAML, LDAP, OAuth)
