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Doctolib is seeking a Technical Solution Engineer to work at the intersection of the Doctolib platform and German healthcare IT infrastructure. You will solve complex integration problems, support customers with technical challenges, and ensure seamless integration of Doctolib into customer environments.
Key Responsibilities:
- Serve as the technical point of contact for German Telematikinfrastruktur (telematics infrastructure), covering interface architecture, card management, and Gematik standards
- Support Doctolib solutions around the German Telematikinfrastruktur, ensuring correct configuration and troubleshooting when issues arise
- Address interoperability problems with connectors and APIs, working closely with IT service partners to resolve complex cases
- Independently analyze technical challenges, document findings in Jira, and collaborate with development teams to implement sustainable fixes
- Leverage AI tools to accelerate problem-solving and knowledge building
- Proactively share expertise with internal teams to prevent issues and improve customer experience
You will work in a hybrid model (2 days remote per week) based in Berlin, with a start date available immediately.
Requirements:
- Proven experience with API integration and troubleshooting; ability to identify and resolve technical problems
- Knowledge of complex IT infrastructures, networks, and security-critical systems
- Strong communication skills; ability to explain technical concepts clearly to both developers and non-technical stakeholders
- Fluent German (C1) and solid English (B2)
Desirable qualifications (or willing to learn):
- Knowledge of Telematikinfrastruktur, Gematik standards, or other German healthcare IT systems (KIM+, eAU, E-Rezept workflows)
- Experience with observability tools such as Kibana, Datadog, or Elasticsearch
- Degree in Computer Science, Medical Informatics, or equivalent professional experience
