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Salary: USD 116,000 - 145,000 / annual
Datadog is seeking a Technical Program Manager to join its Technical Solutions organization, a 1,200+ person global team of customer-facing technical experts including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects.
In this role, you will lead and support technical programs that enable customer-facing teams to work more effectively. You'll drive cross-team initiatives from planning through delivery, partnering with team leads, subject matter experts, and stakeholders to bring structure and clarity to moderately complex programs. Your work may span internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You'll act as a multiplier for the teams you support, establishing program management fundamentals, tracking progress against metrics, and communicating status and risks to stakeholders at different levels.
Key responsibilities include: coordinating stakeholders and dependencies to keep work on track; translating program goals into clear, actionable plans with documented scope, timeline, and quality expectations; establishing project trackers, status updates, and risk logs for visibility; identifying unclear requirements early and bringing structure to ambiguous problems; using data to track progress and guide decisions; applying AI tools to streamline program management workflows; communicating program status clearly to technical and non-technical audiences; and identifying opportunities to improve how programs and processes run.
Datadog operates as a hybrid workplace. The role is based in Boston, New York, or San Francisco, with flexibility to support work-life harmony.
REQUIREMENTS:
- 3–5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus.
- Comfortable driving moderately complex, cross-team initiatives independently, with judgment to seek guidance on larger or more ambiguous efforts.
- Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred.
- Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early.
- Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed.
- Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress.
- Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems.
- Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes.
- Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.
