SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 187,200 - 234,000 / annual
Scale is seeking a Technical Program Manager for its rapidly growing Public Sector customer base. In this role, you will serve as a catalyst for customer success, diving deep into technical and operational challenges to deliver outsized value in supporting government customers' AI/ML objectives.
You will drive innovation and transformation by solving undefined problems and delivering impactful solutions tailored to unique government use cases in computer vision and generative AI. Your responsibilities include leveraging technical expertise to create solutions from scratch or improve existing ones, using data and analytics to align internal resources, and transitioning AI/ML technologies into working public sector products even when requirements are ambiguous.
You will lead cross-functional teams partnering with engineering, operations, and other public sector teams to build and deliver AI systems. You'll manage the long-term health of the customer base by identifying and preempting risks, strategically identifying ways to make customer success repeatable, and addressing engineering problems alongside product development teams.
Key qualifications include an active TS/SCI security clearance (Full Scope Polygraph preferred), 3+ years of stakeholder management or customer-facing experience, and a technical background in CS, Economics, Statistics, or Engineering. You must have deep understanding of ML operations processes, a track record of analytics-driven problem-solving, excellent communication skills, and willingness to travel at least 25% of the time (50% preferred).
Ideal candidates often have 10+ years of professional experience in customer-facing technical program management in industry or government, prior experience at API technology companies, and proficiency in Python, SQL, or other programming languages.
