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Mapbox is seeking a Technical Program Manager III to lead complex, high-visibility post-sales programs for large automotive customers. In this role, you will serve as the primary point of contact for program health, timelines, and execution, managing end-to-end delivery of automotive customer launches.
You will act as the main interface between key automotive customers and internal Mapbox teams, advocating for mutual success by championing customer needs with leadership, product management, engineering, and technical support. You will define success metrics for customer programs and work with Product and Engineering to translate customer feedback into actionable roadmap insights.
Key responsibilities include: leading senior-level discussions around delivery timelines, trade-offs, scope, and business impact; providing calm, decisive program leadership during high-pressure situations; managing program risks and stakeholder reporting; setting quality standards and working with technical support and engineering teams on issue resolution; and developing deep knowledge of Mapbox products to guide technical discussions and build customer trust.
You will also lead or contribute to internal initiatives to improve TPM and organizational processes, and travel to visit customers regularly (up to 20%, with occasional spikes to 50% during key launch milestones).
REQUIREMENTS:
- 8+ years of experience leading enterprise software implementations in highly regulated post-sales or professional services environments
- Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
- Delivery-oriented mindset with accountability for outcomes, not just coordination; ability to build structure in ambiguity and create operational discipline
- Customer-centric approach with proactive internal representation of customer business objectives
- Effective communication skills across audiences from developers to senior executives
- Technical fluency in cloud architectures, API/SDK integrations, and enterprise technical ecosystems
- Cross-functional influence and ability to navigate matrixed organizations
- Knowledge of Automotive SPICE is desirable
- Ability to travel up to 20% regularly, with occasional spikes to 50% during key customer launch milestones
