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TrueML is a mission-driven financial software company using machine learning to improve customer experiences for distressed borrowers. The company combines data science, financial services expertise, and customer experience design to deliver digital-first solutions that recognize individual customer needs.
As Technical Program Manager II, you will report to the Sr. Director of Program & Operations and serve as the bridge between Product, Engineering, Information Security, and Legal teams across multiple time zones. You will own end-to-end delivery of strategic initiatives and programs, ensuring alignment with company goals.
Key responsibilities include:
- Act as the central coordinator for cross-functional agile teams, managing dependencies, release planning, and issue resolution
- Maintain all work in Jira per Product & Technology standards; track and communicate progress against milestones to stakeholders and leadership
- Proactively identify and mitigate program risks, remove blockers, and escalate appropriately
- Manage complex, multi-team programs and lead planning and execution of high-impact initiatives
- Create and maintain roadmaps for assigned teams in close collaboration with Engineering and Product leaders
- Manage team capacity and conduct impact analysis for priority shifts, presenting options against roadmap commitments
- Lead Agile/Scrum ceremonies (stand-ups, sprint planning, retros) as coach or scrum master
- Build and supervise release plans across multiple initiatives, defining milestones and developing project playbooks
- Champion operational change and process improvements; influence teams to adopt new approaches
- Evolve company processes to strengthen synchronization between Product & Technology and the business
You will work in a dynamic environment with subject matter experts passionate about solving big problems in financial services.
Qualifications:
- 2–5 years of program management experience in software development delivery teams
- Understanding of software development processes and Agile SDLC; ability to construct release plans for multi-team releases, identify and track cross-team dependencies, and build plans with limited data and multiple assumptions
- Ability to measure convergence on key milestones/launch dates and frame tradeoff options when required
- Strong ability to build and implement process optimizations while delivering program commitments in parallel
- Strong Jira administration and tooling experience (bonus)
- Broad domain knowledge of product and technology with solid understanding of system integration across product ecosystem
- Ability to navigate competing product and technical priorities, identify risk areas, and propose mitigation options
- Strong cross-team collaboration and coordination skills; excellent interpersonal and relationship-building abilities
- Ability to adapt quickly to changing business requirements and work in agile environments
- Succinct, clear verbal and written communication; ability to explain technical information to non-technical audiences
- Strong analytical and critical thinking skills
- Experience working across multiple time zones (preferred)
- Demonstrated ability to lead multiple large cross-functional programs and releases; ability to provide thought leadership and persuade teams
- Bachelor's degree or relevant, recent, and commensurate professional experience
