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Salary: USD 37,013 - 70,000 / annual
TrueML is a mission-driven fintech company using machine learning to improve customer experiences for distressed borrowers. The company combines data science, financial services expertise, and customer experience design to deliver digital-first solutions that recognize individual customer needs.
As Technical Program Manager II, you will serve as the bridge between Product, Engineering, Information Security, and Legal teams across multiple time zones. You'll own end-to-end delivery of strategic initiatives and programs, reporting to the Sr. Director of Program & Operations.
Key Responsibilities:
- Coordinate cross-functional agile teams to deliver complex initiatives from concept to launch
- Ensure all work is tracked in Jira aligned with Product & Technology standards
- Track and communicate initiative progress against milestones to stakeholders and leadership
- Manage dependencies, plan releases, and resolve blocked issues
- Proactively identify and mitigate program risks; escalate to leadership as needed
- Manage complex, cross-functional programs and lead planning for high-impact initiatives
- Create and maintain roadmaps for assigned teams in collaboration with Engineering and Product leaders
- Manage team capacity and conduct impact analysis for priority shifts
- Lead Agile/Scrum ceremonies (stand-ups, sprint planning, retros) as coach or scrum master
- Build and supervise release plans across multiple initiatives with defined milestones and playbooks
- Champion operational change and process improvements; influence adoption across teams
- Promote synchronization between Product & Technology and business functions
Requirements:
- 2–5 years of program management experience in software development delivery teams
- Understanding of software development processes and Agile SDLC
- Ability to construct release plans for multiple cross-functional teams, identifying and tracking dependencies
- Demonstrated ability to build release plans with minimal data and manage assumptions
- Capability to measure convergence on key milestones and frame tradeoff options
- Strong ability to build and implement process optimizations while delivering program commitments
- Broad domain knowledge of product and technology with understanding of system integration
- Ability to navigate competing product and technical priorities
- Strong interpersonal and relationship-building skills
- Succinct, clear verbal and written communication; ability to explain technical concepts to non-technical audiences
- Strong analytical and critical thinking skills
- Experience working across multiple time zones (preferred)
- Leadership ability to guide multiple large cross-functional programs
- Bachelor's degree or relevant, recent, and commensurate professional experience
- Strong Jira administration and tooling experience (bonus)
Benefits include unlimited PTO and medical benefit contributions in accordance with local laws.
