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Hiya is a voice communications platform helping businesses create trusted calling experiences. The company provides branded business calling, trusted caller identity, call performance insights, and voice security capabilities for SMB and enterprise customers.
You will lead end-to-end delivery of complex carrier and partner integrations across EMEA, serving as the primary point of contact between Hiya and external telecom partners. This is a delivery-focused, highly cross-functional role requiring deep technical fluency and strong stakeholder management.
Key Responsibilities:
PROGRAM & DELIVERY LEADERSHIP
- Own end-to-end integration delivery from kickoff through deployment
- Define and manage realistic project plans with milestones, dependencies, and risk registers
- Run weekly internal and external technical planning meetings; maintain project tracking documentation
- Ensure carriers and partners deliver components on schedule (solution design, network connectivity, integration configuration, test results, sign-offs)
TECHNICAL LEADERSHIP & PROBLEM SOLVING
- Bring technical fluency in REST APIs, AWS services, and SIP/telephony fundamentals
- Collaborate with Solution Architects, Engineering, and Product to clarify requirements and plan delivery
- Manage Hiya's technical delivery tasks and lifecycle gates
- Identify technical blockers early, escalate appropriately, and drive cross-team resolution
STAKEHOLDER & PARTNER MANAGEMENT
- Serve as trusted point of contact for carriers and partners, ensuring clear expectations and responsibilities
- Manage cross-functional communication with internal teams and leadership
- Present clear updates to technical and non-technical audiences
- Build strong partnerships through collaborative persistence and bias toward action
PROCESS IMPROVEMENT
- Contribute to improving delivery practices, templates, and tooling for repeatability
- Tailor delivery frameworks for emerging product deliveries
- Identify and proactively address gaps in process, communication, or documentation
The role is based in London with an expectation of 3 days/week in-office. Reports to Head of Global Delivery Programs. Some travel required.
REQUIREMENTS:
- 5+ years in technical program management or complex technical project delivery (SaaS preferred)
- Familiarity with software development lifecycle basics, Jira, and program management methodologies
- Experience leading integrations involving APIs, AWS, and complex technical data flows
- Background in telecom, carriers, SIP/telephony, or adjacent industries
- Proven experience owning large implementations end-to-end with hands-on involvement in requirements, risks, and stakeholder alignment
- Strong command of implementation tracking (project plans, dependencies, RAID logs)
- AI fluency: hands-on experience using AI tools to accelerate program work (planning, status reporting, risk analysis, documentation) with judgment to verify outputs and protect confidential data
