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Salary: USD 180,000 - 240,000 / annual
Newton Research is seeking a Technical Program Manager to serve as the bridge between customer teams and Engineering. You will own the intake, scoping, prioritization, and delivery of all customer-specific work, including custom data integrations, configurations, and fixes.
Key responsibilities include:
- Managing all inbound customer-specific requests to Engineering, ensuring clear scoping and timely delivery
- Collaborating with Account Management, Sales Engineering, and Product to prioritize requests against the product roadmap
- Tracking timelines, risks, and dependencies while keeping customer teams and leadership informed on status
- Building and implementing a repeatable, scalable process for how customer work flows from request through delivery
- Streamlining RFP responses that require Engineering input
- Identifying patterns in customer requests and translating them into product requirements to reduce redundant custom work
Newton Research is a well-funded, fast-growing software start-up founded by repeat entrepreneurs and backed by blue-chip venture capital. The company is building the next generation of the closed-loop media lifecycle, developing AI agents that leverage large language models and generative AI with specialized domain knowledge. The platform generates actionable business insights for customers and partners across the media planning, buying, and measurement lifecycle.
In your first 90 days, you will understand Newton's platform and all open customer requests, ensure every inbound request has a clear owner, priority, and timeline, and present a plan to improve how customer work reaches Engineering. Within your first year, you will deliver customer requests on time with full visibility, establish your intake and prioritization process as standard across Customer and Engineering teams, become known internally and externally as someone who gets things done, and convert recurring customer requests into product features.
Requirements:
- 5+ years of experience in technical program or project management, ideally bridging customer teams and Engineering
- Deep expertise in media, ad tech, and marketing measurement, including marketing data pipelines and integrations
- Ability to manage multiple moving parts and keep technical and business stakeholders aligned
- Enthusiasm for AI and interest in leveraging it to work more effectively
- Passion for solving customer pain points
