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Neara is building AI-powered digital twins of electricity grids to help utilities stress-test infrastructure, optimize investments, and build resilience against extreme weather and structural risks. The company uses advanced machine learning and physics-enabled simulations across four continents to serve the world's largest utility operators.
You will join as Technical Program Manager, owning end-to-end delivery of complex, high-value programs for major US utility customers. This is a customer-facing leadership role where you serve as the trusted point of contact for customer teams and executive sponsors, accountable for on-time, on-scope delivery that exceeds expectations.
Your core responsibilities include:
- Leading end-to-end program delivery from kickoff through go-live and adoption, managing large-scale data ingestion (LiDAR, GIS, asset data), model builds, integrations, and value-driven use cases
- Serving as primary point of contact for customer program teams and executives, building trusted relationships across all levels
- Running program governance including steering committees, executive updates, status reporting, and decision logs
- Defining scope, milestones, dependencies, and success criteria; coordinating across Customer Success, Product, and Engineering to keep programs on track
- Proactively identifying risks and dependencies, guiding stakeholders through decisions with clear options and trade-offs
- Championing change adoption with customers through stakeholder alignment, training, and adoption planning
- Applying and improving program management standards, templates, and reporting across the US team
- Identifying opportunities to use AI and automation across the delivery lifecycle (status reporting, data validation, project setup) and leading team adoption
You will be the connective tissue between Customer Success, Product, and Engineering, and a champion for evolving Neara's delivery model to scale impact with the same resources through AI and automation.
REQUIREMENTS:
- 5+ years in technical program or project management, delivering complex enterprise software, data, or infrastructure programs
- Significant customer-facing experience; comfortable leading senior stakeholders and building lasting trust
- Consistent record of delivering multi-stakeholder programs on time and to high standards
- Natural change leader with experience helping customers and teams adopt new tools, processes, or ways of working
- Technical depth to engage engineers on data pipelines, integrations, and cloud platforms; Python or SQL skills highly regarded
- Ability to work at multiple levels: shaping program strategy with executives, unblocking execution on the ground
- Proficiency with data, tooling, and project management tools (e.g., Fibery, Jira, Asana); practical user of AI tools to improve work
- Experience in utilities, energy, GIS, or LiDAR is a plus but not essential
