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Vic.ai is an AI-powered autonomous accounting platform that helps organizations automate accounts payable and deliver financial insights. The company is transforming enterprise finance through intelligent automation.
As Technical Outcomes Manager, you will serve as the primary technical advisor to a portfolio of enterprise customers, guiding them to maximize value from the Vic.ai platform. You'll own the technical success of assigned accounts, combining data analysis, platform expertise, and consultative problem-solving.
Key responsibilities include:
- Analyzing customer data to identify optimization opportunities and deliver actionable business recommendations
- Translating technical findings into clear insights for both technical and non-technical stakeholders
- Configuring and optimizing customer environments, including integration management and AIPass configuration
- Troubleshooting complex customer issues and coordinating with Product and Engineering teams
- Partnering with customers on process improvements and platform adoption
- Developing best practices and repeatable processes to enhance customer experience
- Advocating for customer needs to influence product improvements
- Staying current on emerging AI technologies and identifying internal and customer applications
- Using AI-powered tools and analytics platforms to improve efficiency
You'll work cross-functionally with Product, Engineering, Customer Success, and Implementations teams in a fast-paced environment. This role is ideal for someone who enjoys solving complex problems, learning new technologies, and driving measurable customer impact through technical and operational advisory.
REQUIREMENTS:
- 3+ years in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or similar customer-facing technical role
- Strong data literacy: ability to analyze complex datasets, understand data relationships, uncover trends, and translate technical findings into business recommendations
- Experience with SaaS products and enterprise customers
- Excellent communication skills; ability to explain technical concepts in business-friendly language
- Ability to manage multiple customer priorities in a fast-paced environment
- Strong project management and organizational skills
PREFERRED QUALIFICATIONS:
- Experience with analytics/BI tools (Metabase, Looker, Power BI, Tableau, or similar)
- Comfort with CSV data, APIs, integrations, and software configuration
- SQL familiarity
- Experience using modern AI tools (Claude, Cursor, MCP, ChatGPT, or similar)
- Background in consulting, business transformation, or operational advisory
- Experience with finance, accounting, or ERP systems
