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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations for over 2,500 colleagues serving customers in 190+ countries. The platform removes friction from financial workflows including global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
As a Technical Integration Specialist, you will be the bridge between merchants and Payoneer's technical teams, supporting the successful integration, launch, and operation of Payoneer Checkout. You'll provide second-level technical support, working directly with merchants and developers to ensure seamless payment experiences.
Key responsibilities include:
- Supporting merchants through the integration phase and go-live with Payoneer Checkout, including API, SDK, webhook, and payment flow design
- Troubleshooting and resolving payment gateway, API, plugin, and checkout-related issues
- Assisting merchants with API integrations, webhooks, and platform configurations
- Analyzing transaction flows and payment issues to identify root causes and recommend solutions or escalations
- Collaborating with Product, Engineering, Operations, and Customer Success teams on complex technical cases
- Supporting product feature rollouts and operational initiatives
- Ensuring timely communication and resolution of merchant and internal inquiries
- Providing seamless communication across teams during incident handling
You bring a Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (preferred), with excellent cross-functional communication skills. You have a solid understanding of web technologies (HTTP/HTTPS, CORS, cookies, JSON/XML) and can explain technical concepts to non-technical audiences. You're customer-centric with strong ownership and accountability, thrive in fast-paced environments, and have excellent written and verbal English communication skills.
Experience that sets you apart includes: payments/fintech/e-commerce background, familiarity with WooCommerce/Shopify/custom e-commerce solutions, experience integrating payment solutions like Stripe/Klarna/PayPal, knowledge of payment processing and transaction lifecycles, frontend debugging experience, and familiarity with monitoring or data analysis tools.
