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Salary: USD 80,000 - 120,000 / annual
Constructor is an AI-first ecommerce search and discovery platform that helps global e-commerce brands drive revenue and conversion gains. As a Technical Integration Specialist, you will provide first-level technical support to e-commerce customers integrating their websites and mobile applications with Constructor's platform.
Key responsibilities include:
- Onboarding Support: Collaborate with customers to understand their technical integration needs and guide them through the integration process.
- API and Library Education: Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Troubleshooting: Help resolve technical challenges and integration issues alongside Customer Success teams.
- Index Configuration: Work with customers to ensure product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Communication: Act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Process Improvement: Document customer interactions, common issues, and solutions to improve integration documentation and customer onboarding.
You will support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time). This role offers the opportunity to improve the e-commerce experience for hundreds of millions of users worldwide.
REQUIREMENTS:
- Proven experience in customer support or technical support roles
- Knowledge of REST-based web services, APIs, and integration best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Detail-oriented with a commitment to delivering exceptional customer support
- Strong problem-solving skills and a proactive approach to issue resolution
- Ability to support customers and team members between 5am and 1pm UTC
PREFERRED QUALIFICATIONS:
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
- Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs
- Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing/HTTP
- Familiarity working with open source libraries, JavaScript web application development, and integration patterns
