SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 130,000 - 155,000 / annual
Knox Systems operates the largest Federal & DoD managed cloud, building and operating secure cloud and AI environments that support the U.S. government's most critical missions. As a Technical Implementation Manager, you will play a critical role in onboarding and operationalizing customers into Knox's FedRAMP-authorized Federal cloud environment.
You will lead customers through the full onboarding lifecycle—from kickoff through production go-live—ensuring their environments meet FedRAMP security, operational, and reliability requirements. Acting as the central point of coordination, you will align customer technical teams with Knox's SRE, Security Operations, Compliance, and Engineering teams, driving clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.
Key responsibilities include: owning the end-to-end customer onboarding lifecycle for Federal customers; leading FedRAMP-aligned onboarding engagements ensuring security and compliance requirements are met; serving as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams; driving onboarding meeting cadence with clear, compliance-aware agendas; managing detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness; proactively identifying risks related to FedRAMP controls and operational gaps; acting as a trusted technical and operational advisor to customers; coordinating external stakeholders for technical deep dives and go-live readiness assessments; ensuring all onboarding artifacts are complete and auditable; ensuring customer environments are fully integrated into Knox's SRE, NOC, and SOC workflows; validating customer understanding of operational SLAs and incident management processes; supporting smooth transitions from onboarding to steady-state operations; and serving as the connective tissue between implementation, operations, and customer success.
The role is primarily in-person in Arlington, VA, with hybrid flexibility based on business and customer needs.
REQUIREMENTS:
- 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments
- Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments
- Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness
- Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes
- Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments
- Ability to translate compliance, security, and operational requirements into clear project plans and deliverables
- Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
PREFERRED QUALIFICATIONS:
- Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls
- Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams
- Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001
- Technical program management or project management certifications (PMP, CSM, etc.)
- Cloud certifications (AWS, Azure, or GCP)
- Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts
- Strong risk management instincts and ability to operate calmly under tight timelines and regulatory pressure
ADDITIONAL REQUIREMENT: Due to the nature of work with federal government clients, this position requires U.S. citizenship. Dual citizenship is not permitted. Candidates must provide documentation verifying sole U.S. citizenship status as part of the background check process.
