SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 126,800 - 221,900 / annual
ServiceNow is seeking a Technical Enablement Manager for the Cybersecurity Customer Team to drive post-sales success by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion. This is a highly hands-on role that bridges complex product architecture and field execution.
You will collaborate with leaders across Customer Success, Delivery Assurance, Global Support, Product, and cross-functional teams to refine and scale enablement programs that drive measurable business impact. You will own global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. You will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent execution throughout the post-implementation customer journey.
Key responsibilities include:
- Design, scope, and deliver deep-dive technical enablement motions including lab environments, advanced architectural workflows, integrations, and live technical demos for technical customer-facing roles
- Assist with the Armis Ignite onboarding program for Customer Success roles to ensure new hires hit major technical and operational learning milestones by day 30
- Design and organize training content using PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering product architecture, technical methodologies, systems, and tools
- Partner with Subject Matter Experts, leadership, and enablement teams to create technical agendas, assign speakers, run event logistics, survey attendees, build proof-of-knowledge components, and present outcome readouts to leadership
- Deliver public speaking, training, and technical workshop facilitation, including stage presentations to audiences up to 400 attendees
- Build and run targeted enablement motions around product releases and time-sensitive technical initiatives
- Craft clear communications to ensure project stakeholders and learners remain informed and aligned
This role requires a strategic mindset, technical credibility, strong leadership, and passion for customer excellence. The ideal candidate is proactive, highly adaptable, and thrives in a fast-paced environment where field feedback fuels continuous improvement.
REQUIREMENTS:
- Prior technical field experience as a Solution Consultant, Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity (strongly preferred)
- Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations
- 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS
- Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications)
- Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets)
- Strong leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goals
