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Salary: USD 126,800 - 221,900 / annual
ServiceNow is seeking a Cybersecurity Technology Enablement Manager to drive the success of post-sales and technical field teams through strategic enablement initiatives. You will develop and execute programs that enhance time-to-value, customer adoption, retention, and account expansion, leveraging deep technical cybersecurity expertise to bridge complex product architecture and field execution.
This is a highly hands-on role requiring both strategic thinking and direct execution. You will collaborate across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs with measurable business impact. Key responsibilities include:
• Design and deliver deep-dive technical enablement motions including lab environments, advanced architectural workflows, integrations, and live technical demonstrations for technical customer-facing roles
• Assist with the Armis Ignite onboarding program for Customer Success organization new hires, ensuring they hit major technical and operational learning milestones by day 30
• Create and organize training content using PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools
• Partner with Subject Matter Experts and leadership to create technical agendas, manage event logistics, conduct surveys, build proof-of-knowledge components (live demo evaluations, exams), and present outcomes to leadership
• Deliver public speaking, training, and technical workshop facilitation, including stage presentations to audiences up to 400 attendees
• Build and run targeted enablement motions around product releases and time-sensitive technical initiatives
• Craft clear cross-functional communications to keep stakeholders and learners informed and aligned
You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights. Success means being in the trenches with post-sales teams, leading by doing, and demonstrating deep personal ownership of both strategy and execution.
REQUIREMENTS:
• 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS
• Prior technical field experience as a Solution Consultant, Pre-Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity (strongly preferred)
• Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations
• Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications)
• Proficiency with authoring tools (Articulate Rise), video editing tools (Camtasia), LMS/CMS platforms, and project management tools (Monday, Asana, Smartsheets)
• Strong leadership abilities with demonstrated track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams
• Strategic mindset, technical credibility, and passion for customer excellence
• Proactive, highly adaptable, thrives in fast-paced environments where field feedback drives continuous improvement
